Frequently Asked Questions

Note

More inputs here: #34560

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I don't see Pimics data on item card. What to verify?	You must check if Pimics is enabled or your license is valid.
The license has expired. What to do?	You must go to Catalog setup and call a web service to get a new license.

Items & Categories

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Can an item be in multiple categories?	Yes
How can we add multiple features to list of items?	Mass feature edit
How to filter items on specific feature?	Filter by PIM in PIM Item list
I changed the standard item group on the item card and features on item are empty now. What has happened and how do I prevent it?	Features were inherited from the item group that was removed. To prevent this from happening make sure in catalog setup option Inherit Delete is set to Ask when asked if you wish to copy to current level click yes inherit delete can also be set copy to current level as default option Warning: all features will be present on entity when changing standard groups and can cause change in Value if Feature is inherited from consequent parent entity with different Value.
How to specify main category for e-commerce?

Classification

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We need to have a feature in cm and inches	You need to define two features with different units and then define a rule to convert values.

Digital Asset

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How do I import files into Pimics?	File can be assigned straight to an item, uploaded separately through Document upload worksheet and for online documents Links worksheet
Where is my file stored?	See Repository type on digital assets card.
We need to upload a file with a specific extension X to Pimics and it is not allowed	To specify new File Extension, search for File extension, create a new line. Afterwards go to Document Classes and define new line for the extension X

Publications & Exports

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I have a certified item, but it is not visible in the publication. What to check?	Have you Refreshed publication? Check if the Item you wish to insert into publication is part of the category you wish to publish. Check if the Channel is specified on the Item, does it correspond with publication channel? Check if the publication group you are using for items does not have a rule that might rule the item out.
My items do not have any features in publication. We use ETIM classification. How to include those features?	Group System Number in Publication card must be either left empty or you have to specify the ETIM group you are using. If this is in order, check if your publication group has Feature publication group assigned, if so, check if said Feature publication group has an empty line in rules
Can I have the same category multiple times in the Shopify publication?	Yes you can have same category multiple times in shopify publication. But when you decide to synchronize publication structure with shopify menu, note, that for each occurrence of category in publication structure, a new shopify collection will be created.
We created a new product in Pimics. How do we publish it to e-commerce?	The next step is to reorganize the publication. This can be done in 2 ways: 1. Open the Publication, go to Data > Reorganize Publication. This will update the complete publication and can take a while 2. Go to the PIM Items list, open the Item, click on Home > Reorganize Publications, select the publication, and press OK
Where can I see data in publication?	Unstructured data like XMLs, JSONs are saved in fields like Publication Data. If you'd like to explore what is saved, open Publication Structure, select line and go to Relation -> Data -> Show Data
How to see communication between Pimics and Sana Commerce	In Pimics, go to Pimics Activity Log, filter to Sana Commerce, and use the action Show Data. To explore current data, open the saved XMLs in publication lines.